Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and Sky Vista Consulting ("we", "us", "our"), the operator of SociLynx (the "Service"), accessible at https://socilynx.skyvista360.com. By creating an account, accessing the Service, or otherwise using SociLynx, you accept these Terms. If you do not agree, do not use the Service.

These Terms incorporate our Privacy Policy. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to both you personally and that organization.

SociLynx is an AI-powered social media audit tool. You submit content — captions, hashtags, optional engagement metrics, and optionally a URL from a connected social account — and we return a viral score (0–100) across five categories, a list of issues, suggested improvements, and a rewritten version of the caption you can publish. You can also optionally connect YouTube, Facebook, Instagram, and TikTok accounts to auto-fill the audit form with public post metadata.

The audit is informational. We do not guarantee that following our suggestions will produce specific results — views, engagement, followers, or revenue — because outcomes depend on factors outside our control, including each platform's algorithm, your audience, the timing of your post, and the broader content market.

You must be at least 13 years old to use the Service (16 in the EEA, UK, and certain other jurisdictions). You must be able to form a binding contract under the laws of your country. If you sign up on behalf of an organization, you warrant that you have the authority to do so.

SociLynx is not directed at children. Do not create an account if you do not meet the age requirement; we will terminate any account we believe is held by an underage user.

You are responsible for keeping your login credentials confidential and for everything that happens through your account. Use a strong password and don't share it. Notify us promptly at dev@skyvistaconsulting.com if you suspect unauthorized access.

Provide accurate registration information. Don't use someone else's email address, don't impersonate any person or entity, and don't create accounts using automated means. We may verify identity in the case of disputes or suspected abuse.

You agree not to, and not to enable anyone else to:

• Submit content for audit that you do not own or do not have permission to analyze — including impersonating creators or scraping competitors' content at scale.
• Use connected social account access to do anything beyond what the Service offers (we use read-only scopes; abusing stored tokens is a breach of these Terms and of the upstream platform's terms).
• Violate the terms or policies of YouTube, Meta (Facebook, Instagram), TikTok, or any other platform whose API we touch on your behalf.
• Submit unlawful content — including content that infringes intellectual property rights, violates privacy, contains child sexual abuse material, incites violence, or is otherwise prohibited under applicable law.
• Reverse-engineer, decompile, or attempt to extract source code of the Service except to the extent expressly permitted by applicable law.
• Probe, scan, or test the vulnerability of any system or network without written authorization, or breach any security or authentication measure.
• Interfere with the Service via bots, denial-of-service attacks, sending excessive traffic, or any other means designed to impair availability for other users.
• Resell, sublicense, or white-label the Service without our written consent. (Reach out to us if you want to — agency-tier features are designed for client use, but the base Terms still apply.)
• Use the Service to develop a competing product, train machine-learning models, or aggregate output to create a derivative dataset.

We may suspend or terminate accounts that violate this section, at our discretion and without prior notice for serious or repeated violations.

You keep your content. Captions, hashtags, metrics, source URLs, and any other material you submit to the Service ("Your Content") remain yours. You also keep ownership of the rewritten captions and other AI-generated suggestions we deliver to you in your audit results — those outputs are produced for your use.

License to operate the Service. To make the Service work, you grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of Your Content solely for the purpose of providing, securing, debugging, and improving the Service for you. This license ends when you delete Your Content from the Service or close your account (subject to short retention in backups, as described in the Privacy Policy).

Feedback. If you send us suggestions or feedback about the Service, you grant us a perpetual, royalty-free license to use it without obligation. You are not entitled to compensation for feedback unless we have agreed in writing otherwise.

When AI analysis is enabled, the Service uses third-party large-language-model APIs (currently Anthropic's Claude) to generate scoring rationales, suggestions, and rewritten captions. AI output is generated probabilistically and can be inaccurate, incomplete, or unsuitable for your context.

You are responsible for reviewing AI-generated text before publishing it. Verify claims, fact-check statistics, check for hallucinated brand names, and ensure the rewritten copy fits your voice and your audience. We do not warrant that AI-generated suggestions will improve your performance, comply with platform policies, or be free of errors.

Where applicable law treats AI-generated material differently for copyright or disclosure purposes, you are responsible for compliance.

When you connect a YouTube, Facebook, Instagram, or TikTok account, you authorize the Service to access only the specific data the OAuth scopes permit. Your use of those third-party platforms continues to be governed by their own terms of service and privacy policies, and your relationship with them is independent of ours.

SociLynx is not affiliated with, sponsored by, or endorsed by YouTube, Google, Meta, Facebook, Instagram, TikTok, or any other social platform we integrate with. All trademarks are the property of their respective owners.

If a platform suspends your account, changes its API, or restricts the data we can access, the corresponding Service features may degrade or stop working. We will do our best to adapt but cannot guarantee continuous compatibility.

SociLynx offers a Free tier and one or more paid tiers (currently Pro and Agency). Each plan grants a monthly quota of audits ("credits"). Running an audit deducts one credit. When you exhaust your credits, you must wait for the next billing period or upgrade your plan.

Paid subscriptions are billed in advance on a recurring monthly basis through Stripe. By subscribing, you authorize us (via Stripe) to charge your payment method automatically each renewal period until you cancel. Prices are stated on the pricing page and may change with at least 14 days' advance notice; price changes apply to your next renewal, not the current period.

Taxes. Unless otherwise stated, prices do not include applicable taxes, which you are responsible for paying. Stripe collects taxes on our behalf in jurisdictions where required.

Failed payments. If your payment method is declined, the subscription becomes past due. We will retry the charge and notify you by email; if the issue isn't resolved within a reasonable period, your account is downgraded to the Free tier and unused credits at the paid level are forfeited.

You may cancel your subscription at any time from /dashboard/billing → Manage subscription. Cancellation takes effect at the end of the current billing period. You retain access to paid features and remaining credits until that date; you will not be billed again.

No partial refunds. We do not provide refunds for unused time in a partial billing period or for audits not consumed. If you believe you've been billed in error, email dev@skyvistaconsulting.com within 30 days of the charge and we will review it. Refunds required by mandatory consumer-protection law in your jurisdiction are excepted.

By you: you may stop using the Service at any time. To permanently delete your account and associated data, email dev@skyvistaconsulting.com. We process deletion within 30 days, as described in the Privacy Policy.

By us: we may suspend or terminate your account if you breach these Terms, if your use poses a risk to the Service or other users, if a third-party platform revokes our integration access in a way that prevents us from honoring your subscription, or if we cease offering the Service. For non-fault terminations (such as us discontinuing the Service), we will provide reasonable advance notice and a pro-rata refund of any prepaid amount for the period after termination.

Sections that by their nature should survive termination (including content licenses you've granted, disclaimers, limitation of liability, indemnification, and governing law) will survive.

The bold text in this section is required by law in many jurisdictions. Read it.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR ARISING FROM COURSE OF DEALING. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR THAT DEFECTS WILL BE CORRECTED.

WE MAKE NO REPRESENTATION THAT VIRAL SCORES OR AI-GENERATED SUGGESTIONS WILL INCREASE YOUR ENGAGEMENT, FOLLOWERS, REVENUE, OR ANY OTHER OUTCOME. YOU USE THE SERVICE AT YOUR OWN RISK.

Some jurisdictions don't allow the exclusion of implied warranties — in those places, the exclusions above apply only to the maximum extent permitted by law.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SKY VISTA CONSULTING OR ITS OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICE, EVEN IF WE'VE BEEN ADVISED OF THE POSSIBILITY.

OUR TOTAL CUMULATIVE LIABILITY ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US FOR THE SERVICE IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

These limitations apply to the maximum extent permitted by law, regardless of the legal theory of liability. Some jurisdictions do not allow limitations on certain damages — in those jurisdictions, our liability is limited to the minimum extent permitted by law.

You agree to defend, indemnify, and hold harmless Sky Vista Consulting, its affiliates, and their respective officers, directors, employees, and agents from and against any claim, demand, loss, damage, cost, or expense (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) your misuse of the Service; (c) Your Content, including any claim that it infringes a third party's intellectual property, privacy, or other rights; and (d) your violation of a third party's rights or any applicable law.

We will notify you promptly of any such claim and give you reasonable cooperation in the defense, at your cost. You will not settle any claim that admits liability on our behalf or imposes obligations on us without our prior written consent.

We may modify the Service at any time — adding, removing, or changing features — and may update these Terms when we do. If a change materially reduces your rights, we will provide at least 14 days' email notice before the change takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not accept the change, your remedy is to stop using the Service and request account deletion.

These Terms are governed by the laws of the United States and the state of operation of Sky Vista Consulting, without regard to conflict-of-laws rules. The exclusive venue for any dispute not subject to arbitration shall be the courts located in that state, and you consent to personal jurisdiction there.

Informal resolution. Before filing a claim against us, you agree to try to resolve the dispute informally by emailing dev@skyvistaconsulting.com with a description of the issue. We'll attempt to resolve it within 30 days.

Class action waiver. To the extent permitted by law, you agree that any dispute will be brought individually and not as a plaintiff or class member in any class, collective, or representative action.

Entire agreement. These Terms (together with the Privacy Policy and any plan-specific terms referenced at checkout) constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force and effect.

No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets, with notice to you.

Force majeure. We are not liable for delays or failures caused by circumstances beyond our reasonable control, including acts of God, war, terrorism, civil unrest, internet outages, third-party platform changes, or government actions.

Headings. Section headings are for convenience only and do not affect interpretation.

Questions about these Terms? dev@skyvistaconsulting.com

Sky Vista Consulting · Operator of SociLynx · socilynx.skyvista360.com